Customer Support

We provide reliable call center and customer support solutions to help businesses manage customer inquiries, sales, and after-sales support efficiently. Our trained support teams ensure prompt responses, improved customer satisfaction, and consistent brand communication across multiple channels.

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Call Center & Customer Support

Dedicated Support That Strengthens Customer Relationships

We offer professional call center and customer support services designed to handle inbound and outbound communications with efficiency and care. Our trained agents help you manage customer queries, technical support, sales assistance, and after-sales services while maintaining a consistent brand voice. With multi-channel support and scalable operations, we ensure improved customer satisfaction and long-term business growth.

Inbound Customer Support

We handle customer inquiries, complaints, and support requests professionally to ensure quick and accurate resolutions.

Outbound Calling Services

We manage outbound calls for sales, follow-ups, lead generation, and customer engagement campaigns.

Technical Support

Our support teams assist customers with technical issues, troubleshooting, and product-related guidance.

Live Chat & Email Support

We provide real-time chat and email support to improve response time and customer satisfaction.

24/7 Support Operations

We offer round-the-clock customer support to ensure your business is always available for customers.
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Quality Assurance & Reporting

We monitor performance, track key metrics, and provide detailed reports to maintain high service quality.

OUR SUCCESS STORY

SingletoNet is proud to be a trusted partner of New York Life Insurance Company, one of the largest and most respected insurance providers in the United States. With a legacy spanning over 175 years, New York Life is a Fortune 100 company, serving millions of customers and managing billions of dollars in assets.

When we began working with New York Life Insurance Company, their actuarial team faced challenges such as manual, error-prone processes, delays, inefficiencies, and reliance on a vendor-managed cloud service, which caused setbacks and data security concerns. Recognizing automation as the solution, we implemented a fully configurable automated system that streamlined their actuarial processes, eliminated manual dependencies, and enabled seamless onboarding of new products without lengthy development cycles. With features like monitoring, logging, and tracking, New York Life improved efficiency, reduced time-to-market, and bridged the gap between business and IT, achieving a new level of innovation and operational excellence.
"The team at SingletoNet delivered a game-changing solution for us. By automating our actuarial processes, they helped us drastically reduce time-to-market and improve collaboration between business and IT. Their professionalism and technical expertise set them apart."
New York Life Insurance Company
Chris Beaumont, Corporate Vice President